Return Policy

Our Return Policy

From time to time, you may purchase an item that doesn’t quite fit right. To make life easy, we will provide a refund on any item that is returned in its original condition.

You may return any valid product you have purchased to us in its original condition, within 30 days from the date it was purchased for a refund (minus any shipping paid).

(a) Simply fill in the details on the Return Form located here and your postage label will be emailed to you. Registered users can print the postage label, view Return Requests and the Status of each Return from My Account. Please ensure you are logged in when you request your Return.

(b) Attach the label and return the item(s) to us in the same condition it was received and if possible with all packaging.

If you would like to return your purchase for any reason, details of our returns guidelines are outlined below. If returned goods do not meet these criteria, a refund will be declined and we will return the products to you. 

• Merchandise must be returned within 30 days from the date of purchase.
• Merchandise must not be worn, altered, or washed.
• Merchandise must have all tags attached.

Once your return has been received, our team will process your request in 2-3 days and contact you via email with the results. Please allow 5-7 business days for Australia Post to return your parcel to us.

Refunds

We will issue a refund for the price you paid for the products within 10 working days of the date we receive the returned item(s). All products must be in an undamaged, unworn condition with all labels and product swing tags attached for you to be able to return them. If the returned goods do not meet these criteria, a refund will be declined and we will return the products to you.

Faulty Products

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within a reasonable period from the time of purchase. Please note that items that are damaged due to wear and tear are not considered faulty.

If you think a product is faulty, please contact us and our team will assist you with organising to return the product. If the item is deemed faulty, we will either issue a refund for the price you paid for the product or, if you wish, provide a replacement.

Where possible, please use or include with the product being returned, all original packaging and tags/labels.

Exchanges

Unfortunately, we are currently unable to process exchanges. Alternatively, return your item for a refund and place a new order for the correct size and/or colour.

Contact Us

If you have any questions, please get in touch via our contact us form. During business hours you can also contact us via online@brooksbrothers.com.au